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Your Privacy is Our Concern
When you purchase products or services from DOCTORS EQUIPMENT SERVICE, INC., you disclose a certain amount of information about yourself to us. Various laws regulate the collection, use, and disclosure of such information. In addition, DOCTORS EQUIPMENT SERVICE, INC., its agents and affiliates recognize the confidentiality expectations of our customers. Therefore, it is the policy of DOCTORS EQUIPMENT SERVICE, INC. to:

• Collect only information necessary or relevant to our business and customer service;
  
• Make a reasonable effort to ensure that information we act upon is accurate, relevant, timely, and complete;
  
• Use only legitimate means to collect information;
  
• Make personal information available externally only to respond to legitimate business needs, to regulatory or other governmental authorities or as otherwise permitted by law; and
  
• Limit employee access to those who have a business need for the information.
  

We are providing you with the following summary of the kinds of information that DOCTORS EQUIPMENT SERVICE, INC. or its agents may collect, what is done with information after it is collected, and how you can find out about information, if any, we have about you in our records.

What kind of information do we collect about you and from whom? DOCTORS EQUIPMENT SERVICE, INC. obtains most of our information about you directly from you. Any application or work order you complete, as well as any additional information you provide, generally gives us most of the information we need to know. Sometimes we may contact you by phone or mail to obtain additional information. We may use information about you from your other transactions with us or our affiliates.

We may obtain the additional information we need from third parties, such as other insurance companies, government agencies, information clearinghouses, courts and other public records. We may obtain consumer credit information from a consumer-reporting agency. A report from a consumer reporting agency may contain information as to creditworthiness, credit standing, credit capacity, character, general reputation, hobbies, occupation, personal characteristics or mode of living. An investigative consumer report, containing the same type of information, may also be obtained from such an agency that will gather information through personal interviews with your neighbors, friends, associates, acquaintances, or others who may have knowledge concerning those items of information. If we order an investigative consumer credit report, we will notify you as required by state laws and the federal Fair Credit Reporting Act (FCRA). Under the FCRA, you have the right to ask to be personally interviewed if we order an investigative consumer report. Upon written request, we will provide you with or tell you how to get a copy of the report. The agency that prepares a consumer report for us may retain that report and disclose it to other persons as permitted by law.

To whom do we disclose information about you?
We usually will not disclose information about you to others unless the disclosure is necessary to conduct our business. By law, we are also permitted to share information about you without your prior permission under certain circumstances to certain persons and organizations such as:

• Our affiliated companies;
  
• Parties who perform a business, professional or service function for our company, including our vendor companies;
  
• Independent investigators, and attorneys who need the information to investigate, defend, or settle a transaction involving you;
  
• Other vendor companies, brokers or consumer reporting agencies as reasonably necessary in connection with any application, work order, or warranty claim involving you;
  
• Government regulatory agencies in connection with the regulation of our business;
  
• Law enforcement or other governmental authorities to protect our legal interests or in cases of suspected fraud or illegal activities;
  
• Authorized persons as ordered by a subpoena, warrant, or other court order or as required by law;
  

Should you cease to be one of our customers or after your transaction is settled, it is our policy to archive your information for a minimum of six years from the time your order becomes inactive.

How can you find out about information we have about you?
You have the right to know what kind of information we keep in our files about you, to have reasonable access to it and receive a copy. Write to us if you have questions about what information we may have on file. Tell us what information you would like to receive. Provide your complete name, address, type of order or quotation issued to you by us. Certain types of information generally collected when evaluating customer orders need not be disclosed to you.

Within thirty business days of receipt of your request, we will inform you in writing of the nature and substance of locatable, retrievable and available recorded personal information about you in our files. You may review this information in person or receive by mail a copy at a reasonable charge. We will also identify the person or organizations to which we have disclosed this information within the past two years. In addition, you will be given the name and address of any consumer credit reporting agency that prepared a report about you so that you can contact them for a copy if you wish.

After you have reviewed the personal information about you in our file, you can write to us if you believe it should be corrected, amended or deleted. Tell us what you think is wrong and why. We will consider your request and within thirty business days either change our files or tell you that we did not and the reason. If we do not make changes, you will have the right to insert in our file a concise statement containing what you believe to be the correct, relevant or fair information and explaining why you believe the information on file to be improper. We will notify persons designated by you to whom we have previously disclosed the information of the change or your statement. Subsequent disclosures we make also will include your statement.

How do we protect the confidentiality of information about you?
DOCTORS EQUIPMENT SERVICE, INC. maintains appropriate security standards and procedures to prevent unauthorized access to your information in whatever medium it is stored. We limit employee access to personally identifiable information to those with a business reason for knowing such information. DOCTORS EQUIPMENT SERVICE, INC. also believes in educating our employees so that they will understand the importance of the confidentiality of personal information and in taking appropriate measures to enforce employee privacy responsibilities.

How to Contact us:
Use any of the following methods to reach us:

DOCTORS EQUIPMENT SERVICE, INC.
6021 Troost Ave.
Kansas City, MO 664130
Tel.: (816) 523-6644
Fax: (816) 444-6807
Email: rick@drsequip.com